Data Retention & Deletion Policy

1. Retention periods

• Account profile (name, email, phone): while your account is active; erased within 30 days of deletion.
• Catalogue, products and images: while your account is active; erased within 30 days of deletion. Images you delete are removed from storage.
• Unverified sign-ups: deleted automatically if the email is not verified.
• One-time passwords and password-reset links: expire within minutes and are purged automatically.
• Sign-in sessions (refresh tokens): expire automatically and are deleted when you sign out or change your password.
• Catalogue analytics: aggregate counts kept while your account is active; they contain no shopper personal data.
• Payment and invoice records: kept for at least 8 years to meet GST and Income-tax record-keeping requirements.
• Support emails: up to 3 years after the conversation ends.
• Server and security logs: up to 180 days.
• Backups: encrypted backups roll over within 35 days, after which deleted data no longer exists in backups.

2. Deleting your account

Email privacy@selectvia.com from your registered address asking to delete your account. We'll confirm the request, cancel any active subscription mandate, unpublish your catalogue immediately, and erase your personal data within 30 days, except for the records listed above that we must keep by law.

3. Getting a copy of your data

You can request a copy of your account and catalogue data at privacy@selectvia.com. We'll send it in a commonly used format within 30 days.

4. Inactive accounts

We may delete Free-plan accounts that have had no sign-in for 24 months, after emailing you at least 30 days in advance. Paid accounts are never deleted for inactivity.