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Refund & Cancellation Policy

Last updated

In short

  • Cancel anytime from Billing. No fees, and you keep your plan until the period ends.
  • First-time purchases of a paid plan can be refunded in full within 7 days.
  • Duplicate or erroneous charges are always refunded.
  • Approved refunds reach your original payment method in 5–7 working days.

This summary is for convenience; the full text below is what applies.

1. Cancelling a subscription

You can turn off autopay at any time from Dashboard → Billing, or by emailing support@selectvia.com from your registered address. Cancellation stops future renewals. Your paid features remain available until the end of the current billing period, after which your account moves to the Free plan. Your catalogue and products are not deleted.

2. When you can get a refund

  • First purchase guarantee: if you buy a paid plan for the first time and are not satisfied, request a refund within 7 days of the payment for a full refund.
  • Duplicate or erroneous charges: if you were charged twice, charged after cancelling, or charged an incorrect amount, we refund the excess in full.
  • Service failure: if a paid feature was unavailable for an extended period due to a fault on our side, we will offer a pro-rata refund or credit.

3. When refunds are not available

  • Renewal payments, once the renewed period has started, except as listed above.
  • Partially used billing periods after you cancel (you keep access until the period ends instead).
  • Accounts suspended or terminated for breach of our Terms or Acceptable Use Policy.
  • Gift cards and coupon redemptions, which have no cash value.

4. How to request a refund

Email support@selectvia.com with your registered email, the payment or invoice ID and the reason. We acknowledge requests within 2 working days and decide within 7 working days.

5. Refund timelines

Approved refunds are initiated through Razorpay to the original payment method within 2 working days. Depending on your bank, UPI or card network, the amount typically reflects within 5–7 working days. We cannot refund to a different account or method.