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Subscription & Billing Terms

Last updated

In short

  • Plans are billed in advance, monthly or yearly, and renew automatically until cancelled.
  • Recurring payments follow RBI e-mandate rules: you get a pre-debit notification before each renewal.
  • If a renewal fails, your paid features continue for a 3-day grace period.
  • GST invoices are available in your dashboard.

This summary is for convenience; the full text below is what applies.

1. Plans

Selectvia offers a Free plan and paid plans (currently Pro and Premium). Features and limits of each plan, such as the number of products and analytics available, are shown on our Pricing page and form part of these terms. Yearly plans cost ten times the monthly price.

2. Prices, currency and taxes

  • All customers are billed in Indian Rupees (INR).
  • Goods and Services Tax (GST) is charged as applicable and shown at checkout. Business customers can add a GSTIN to receive a tax invoice in their name.
  • Invoices are emailed and available under Dashboard → Billing.

3. Automatic renewal and mandates

  • Paid plans renew automatically at the end of each billing period at the then-current price.
  • When you subscribe you set up a recurring mandate through Razorpay (UPI AutoPay, debit/credit card e-mandate or eNACH), in line with the Reserve Bank of India's framework on recurring transactions.
  • You will receive a pre-debit notification from your bank or Razorpay at least 24 hours before each renewal charge.
  • You can cancel the mandate at any time from Dashboard → Billing, your UPI app or your bank. Cancelling stops future renewals; your plan stays active until the period ends.

4. Failed payments

If a renewal payment fails, we and Razorpay may retry the charge. Your paid features stay available for a grace period of 3 days. If payment still hasn't succeeded, your account moves to the Free plan. Your products and catalogue are kept; anything above Free-plan limits is hidden, not deleted, and returns when you upgrade again.

5. Upgrades and downgrades

  • Upgrades take effect immediately once payment succeeds.
  • Downgrades and switches from yearly to monthly take effect at the end of the current paid period.
  • If your catalogue exceeds the limits of a lower plan, the extra products are hidden until you upgrade or remove other products.

6. Price changes

We may change plan prices. We'll email you at least 30 days before a change affects you, and the new price applies from your next renewal. If you don't agree, you can cancel before then.

7. Refunds

Refunds are covered by our Refund & Cancellation Policy.

8. Billing questions

Email support@selectvia.com with your registered email and invoice or payment ID.